Refund Policy

Last updated: September 6, 2026

We want you to be confident in your subscription. This policy explains when and how refunds are issued.

14-day money-back guarantee

If you're not happy with your first Kitchenry subscription payment, email support@kitchenry.app within 14 days of that payment for a full refund. This applies to Basic and Pro — there's no usage condition and no distinction between plans.

Renewal payments aren't refundable. If you don't want to be charged again, cancel before your renewal date — you'll keep access through the end of the period you've already paid for.

How to request a refund

The fastest way is in the app:

1. Open Settings → Subscription
2. Tap Request refund
3. Confirm

If you're eligible, the refund is issued to your original payment method and typically appears within 5–10 business days, depending on your bank.

If the in-app option isn't available or you prefer email, contact support@kitchenry.app with the email address on your account and the approximate date of purchase.

What is not refundable

• Renewal charges (cancel before the renewal date instead)
• Charges older than 14 days from your first payment
• Charges disputed via your card issuer (chargebacks supersede this policy)

We reserve the right to review a refund request for signs of abuse — for example, extensive use of paid features before requesting a refund — and to decline it in clear cases of misuse. This is a manual review, not an automatic denial: most requests are approved within the 14-day window with no review at all.

EU/UK consumers — right of withdrawal

If you are in the EU/UK, you have a statutory right to withdraw from your subscription contract within 14 days of entering into it, without giving any reason. This right survives your first use of the Service (per CJEU case law, C-234/25, 9 Jul 2026) — it is not limited to before you first access it. Kitchenry's 14-day money-back guarantee above applies to withdrawal too, with no deduction for use, so you do not need a separate process.

Cancellation vs refund

Cancelling stops future charges. You keep access through the end of your current paid period. No money is returned.

Refund returns the money for your first charge and ends your subscription immediately.

You can do either at any time from the app.

Contact

Questions? Email support@kitchenry.app. We respond within two business days.

This policy is governed by our Terms of Service. For data handling related to refund requests, see our Privacy Policy.